Inquiries About PiTaPa Services

☆Inquiries About My Style and Free Style
　　　
　Osaka Metro/City Bus Customer Center
　Tel: 050-3355-8208
　8:00 am - 8:00 pm, no holidays

☆General Inquiries About PiTaPa Services
　　　
　PiTaPa Call Center
　Tel: 05-7001-4111 (06-6445-3714)
　9:00 am - 5:00 pm, no holidays

＞PiTaPa.com

☆Inquiries About Anshin Goopass
　　　
　ITEC HANKYU HANSHIN CO., Ltd. Anshin Goopass Section
　Tel: 06-7633-5800
　9:00 am - 12:00 pm/1:00 pm - 5:00 pm (Excluding Sundays, Holidays, and year-end & New Year holidays)

＞Anshin Goopass

☆Inquiries About Guarantee Deposit System PiTaPa Cards
　　　
　PiTaPa Customer Consultation Guarantee Deposit System PiTaPa Reception Desk
　Tel: 06-7730-9859
　9:00 am - 5:00 pm (Excluding Weekends/Holidays)

＞PiTaPa.com (Card Lineup)

☆Inquiries About OSAKA PiTaPa Membership Applications, Points, and Benefits
　　　
　OSAKA PiTaPa Call Center
　Tel: 06-6136-4911
　9:00 am - 5:00 pm (Excluding Weekends/Holidays, and year-end & New Year holidays)

＞OSAKA PiTaPa website

OSAKA PiTaPa Card Loss & Theft

If your card is lost or stolen, please immediately notify the PiTaPa Call Center and your credit card issuer at the contacts given below.
We will promptly take measures to cancel your card and prevent misuse by third parties. Please also be sure to submit a loss (theft) report at the nearest police station.
We can re-issue your card if you wish.

〇 If you find your card after reporting it lost or stolen, please be sure to contact us.
〇 A processing fee will be charged for reissuing your card. It will be deducted from your designated account with a financial institution. Please note that in some instances we may not be able to comply with reissue requests. Thank you for your understanding.
〇 The reissue process takes approximately 1-2 weeks. PiTaPa discount services will not be applied during the reissue period even if you board using another ticket.

■OSAKA PiTaPa Cards (with credit card function)

First, call the PiTaPa Call Center

PiTaPa Call Center Loss & Theft Reporting Desk
0570-014-999
(06-6445-3495)

Also call the relevant credit card company

OSAKA PiTaPa VISA Card/Mastercard Sumitomo Mitsui Card Loss & Theft Reception Desk
0120-919-456

OSAKA PiTaPa JCB Card Toyota Finance Loss & Theft Reception Desk
052-239-2811

■OSAKA PitaPa LiTE Cards (without credit card function) (including Family Cards)
　
Please contact only the PiTaPa Call Center Loss & Theft Desk noted above.

＞OSAKA PiTaPa website

OSAKA PiTaPa Card Malfunction & Damage

You can apply for reissue by post. Please call the phone number of your credit card company listed on the back of the card.
〇 If the malfunction or damage is caused by you, a reissue processing fee will be required. It will be deducted from your designated account with a financial institution.
〇 The reissue process takes approximately 1-2 weeks. PiTaPa services will not be applied during the reissue period even if you board using another ticket.

Card Types	Reissue Processing Fees (tax included)
OSAKA PiTaPa VISA Card/Mastercard	1,650 yen
OSAKA PiTaPa JCB Card	1,320 yen
OSAKA PiTaPa (Junior/Kids)	1,100 yen
OSAKA PiTaPa LiTE Card (Primary member/Family member)	1,100 yen

If you wish to have your card reissued immediately, please inquire at one of the major public transport stations with PiTaPa services available.
You will be issued with an interim card that lets you use PiTaPa functions only.

〇If we issue an interim card, you will be required to pay a 550 yen charge (tax included) in addition to the reissue processing fee for the proper card.
The proper card, with features such as credit card function, will be posted out at a later date. (The reissue process takes approximately 1-2 weeks.)

＞OSAKA PiTaPa website

Other information