Inquiries About PiTaPa Services



☆Inquiries About My Style and Free Style
   
 Osaka Metro and City Bus Information Call Center
 Tel: 06-6582-1400
 8:00 am - 9:00 pm, no holidays


☆General Inquiries About PiTaPa Services
   
 PiTaPa Call Center
 Tel: 05-7001-4111 (06-6445-3714)
 9:00 am - 5:00 pm, no holidays
☆Inquiries About Anshin Goopass
   
 ITEC HANKYU HANSHIN CO., Ltd. Anshin Goopass Section
 Tel: 06-7633-5800
 9:00 am - 12:00 pm/1:00 pm - 5:00 pm (Excluding Sundays, Holidays, and year-end & New Year holidays)

Anshin Goopass

☆Inquiries About Guarantee Deposit System PiTaPa Cards
   
 PiTaPa Customer Consultation Guarantee Deposit System PiTaPa Reception Desk
 Tel: 06-6258-3278
 9:00 am - 5:00 pm (Excluding Weekends/Holidays)

PiTaPa.com (Card Lineup)

☆Inquiries About OSAKA PiTaPa Membership Applications, Points, and Benefits
   
 OSAKA PiTaPa Call Center
 Tel: 06-6582-8529
 9:00 am - 5:00 pm (Excluding Weekends/Holidays, and year-end & New Year holidays)

OSAKA PiTaPa website









OSAKA PiTaPa Card Loss & Theft

If your card is lost or stolen, please immediately notify the PiTaPa Call Center and your credit card issuer at the contacts given below.
We will promptly take measures to cancel your card and prevent misuse by third parties. Please also be sure to submit a loss (theft) report at the nearest police station.
We can re-issue your card if you wish.

〇 If you find your card after reporting it lost or stolen, please be sure to contact us.
〇 A processing fee will be charged for reissuing your card. It will be deducted from your designated account with a financial institution. Please note that in some instances we may not be able to comply with reissue requests. Thank you for your understanding.
〇 The reissue process takes approximately 1-2 weeks. PiTaPa discount services will not be applied during the reissue period even if you board using another ticket.


■OSAKA PiTaPa Cards (with credit card function)

First, call the PiTaPa Call Center
PiTaPa Call Center Loss & Theft Reporting Desk
0570-014-999
(06-6445-3495)
                 +
Also call the relevant credit card company
OSAKA PiTaPa VISA Card/Mastercard Sumitomo Mitsui Card Loss & Theft Reception Desk
0120-919-456

OSAKA PiTaPa JCB Card Toyota Finance Loss & Theft Reception Desk
052-239-2811

■OSAKA PitaPa LiTE Cards (without credit card function) (including Family Cards)
 
Please contact only the PiTaPa Call Center Loss & Theft Desk noted above.

OSAKA PiTaPa website

OSAKA PiTaPa Card Malfunction & Damage

You can apply for reissue by post. Please call the phone number of your credit card company listed on the back of the card.
〇 If the malfunction or damage is caused by you, a reissue processing fee will be required. It will be deducted from your designated account with a financial institution.
〇 The reissue process takes approximately 1-2 weeks. PiTaPa services will not be applied during the reissue period even if you board using another ticket.

Card Types Reissue Processing Fees (tax not included)
OSAKA PiTaPa VISA Card/Mastercard 1,500 yen
OSAKA PiTaPa JCB Card 1,200 yen
OSAKA PiTaPa (Junior/Kids) 1,000 yen
OSAKA PiTaPa LiTE Card (Primary member/Family member) 1,000 yen


If you wish to have your card reissued immediately, please inquire at one of the major public transport stations with PiTaPa services available.
You will be issued with an interim card that lets you use PiTaPa functions only.

If we issue an interim card, you will be required to pay a 500 yen charge (tax not included) in addition to the reissue processing fee for the proper card.
The proper card, with features such as credit card function, will be posted out at a later date. (The reissue process takes approximately 1-2 weeks.)

OSAKA PiTaPa website