Ticket refunds｜Osaka Metro

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Ticket refunds

You can receive a refund for commuter passes, coupon tickets,etc. that you cancel within the valid period. Please note that a processing fee is required.

■ Processing fee and refund location

Type of ticket	Processing fee	Main locations
Commuter pass Osaka Metro/City Bus All-line Pass Subway commuter pass Bus commuter pass Combined Bus/Subway commuter pass (Some proof of your identity will be required. e.g. driver’s license)	220 yen	Commuter pass sales counters in Osaka Metro station buildings
Bus coupon tickets	220 yen	Commuter pass sales counters in Osaka Metro station buildings
Subway/Kita-Osaka Kyuko Line connecting coupon tickets	220 yen	Osaka Metro Station Master's Office
Enjoy Eco Card 1-day passes	220 yen	Commuter pass sales counters in the Osaka Metro station buildings
Group ticket	220 yen	Issuing Osaka Metro station

Note 1:	Refunds are only available for tickets within the valid period.
Note 2:	The processing fee is required for each ticket (or book of tickets).
Note 3:	Refunds are not available for coupon cards.
Note 4:	A refund may not be available depending on the number of days/times used since the start of use.

Calculation method for refund
Refunds for the discontinued Universal One-Day Pass and No-My-Car Free Ticket

■ For details, please contact your nearest refund location or Osaka Metro/City Bus Customer Center (Tel: 050-3355-8208).

Other information