Information services

Concierge

  • At the major Osaka Metro stations (Shin-Osaka Sta., Umeda Sta., Shinsaibashi Sta., Namba Sta., Tennoji Sta., ), staff walk around the stations, particularly near the ticket machines, and actively engage with passengers needing help to provide polite, courteous guidance.

    In addition, an Osaka Metro Information Counter has been established at Shin-Osaka Sta., Umeda Sta., and Namba Sta. to give guidance to passengers, as well as carry out tasks such as selling and exchanging tickets.

    Furthermore, even more enhanced services are being offered through the placement of interpreters (Chinese) at the Osaka Metro Information Counters and at stations where concierge staff are placed.

Proactive guidance
○Stations where concierge staff are placed
Station name Hours of availability Remarks
Shin-Osaka 9:00 am - 8:00 pm
Umeda 8:00 am - 8:00 pm
Shinsaibashi 8:00 am - 8:00 pm
Namba 8:00 am - 8:00 pm
Tennoji 8:00 am - 8:00 pm

Information counter:
○Shin-Osaka Sta.: Osaka Metro Information Counter Central Area
Hours Remarks
9:00 am - 8:00 pm Ticket sales/exchange, etc.

○Umeda Sta.: Osaka Metro Information Counter North Area
Hours Remarks
8:00 am - 8:00 pm Ticket sales/exchange, etc.

○Namba Sta.: Osaka Metro Information Counter North Area
Hours Remarks
8:00 am - 8:00 pm Ticket sales/exchange, etc.

○Namba Sta.: Osaka Metro Information Counter South Area (Minami-kita Gate help desk)
Hours Remarks
8:00 am - 8:00 pm Note: Ticket sales/exchange, etc. unavailable.

Concierge staff are placed in 5 major Osaka Metro stations.



Lost & Found Center

  • The Lost & Found Center, located in Namba Sta. on the Yotsubashi Line (outside the Minami Gate passage), temporarily keeps lost items found on trains and stations on the subway and New Tram.
      Tel.: 0570-6666-24 (NaviDial)
         (or, 06-6633-9151 from some VoIP phones)

    Business hours: 8:00 am - 9:00 pm
     Closures: No holidays

    Details on the Lost & Found Center

    Note: For items lost on an Osaka City Bus, please contact the appropriate Osaka City Bus business office. For more information, click the link below.

    Items lost on an Osaka City Bus
  • View of the Lost & Found Center



Osaka Metro and City Bus Information Call Center

Osaka Metro/Osaka City Bus information on timetables, transit methods, travel time required, operations, etc. is provided by telephone/Fax.
Information is also available in English, Chinese, and Korean.
Tel: 06-6582-1400
Fax: 06-6585-6466
*Telephone calls are recorded to ensure proper handling.
Business hours:8:00 am - 9:00 pm
 Closures: No holidays