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Lost and found items on Subways and New Trams (Lost & Found Center)| Lost & Found Center Information |
| Tel: |  0570-6666-24
(For some VoIP calls: 06-6633-9151) |
| Business Hours | 8:00 am to 9:00 pm |
| Regular Holidays/Closure | No Holidays |
| 1-1-17 Motomachi, Naniwa-ku, Osaka City 556-0016 Yotsubashi Line, Namba Sta. (Walkway outside Minami Gate) | |
| *You are responsible for the public transport costs incurred in visiting the Lost & Found Center. | |
| Note 1: | The Lost & Found Center holds lost and found items that have been handed in at a subway station, etc. (Lost items handed in onboard an Osaka City Bus, etc. are held at Osaka City Bus business offices.) |
| Note 2: | The Lost & Found Center holds items for about three days from 4:00 pm on the third day after the day the item was handed in at a subway station, etc. The period that items are held at the Lost & Found Center may vary according to weather and traffic conditions. (The period that an item is held varies according to the day of the week on which it was handed in.) |
| *Be sure to bring proof of your identity (official document proving name and address) (We may refuse to return a lost and found item if you do not bring some proof of your identity.) | |
| ・Phone Calls | |
| Note 1: | You are responsible for the cost of any phone calls received by Osaka City. (Calls will be received from within the (06) area code boundaries. For details, see the 0570 NaviDial website.) |
| *Regardless of your MyLINE registration, call charges are billed by NTT Communications. | |
| Note 2: | Charges are not incurred for guidance during your call or outside business hours. |
| Note 3: | The line may be busy and it may be difficult to get through depending on the time of your call. |
| ・Inquiries to Offices | |
| Note: | Inquiries about lost and found items are received at Station Master's Offices, not at station gates, platforms, or onboard trains. |
| Subway and New Tram | |
| The same day as or the day after (the day that an item was handed in at a subway station, etc.) |
Lost and found items are held at the Station Master's Office where the item was handed in. |
| Held for about three days from 4:00 pm on the third day after (the day that an item was handed in at a subway station, etc.) |
Items are collected from the Station Master's Office, etc. and held at the Lost & Found Center. Contact the Lost & Found Center. (Contact details and hours are at the bottom of this page.) |
| Note: | When you contact us, please give as much detail as possible including information about the train you took, your boarding routes, and the distinguishing features of your lost item. |
| How long and where lost and found items are held | ||||||
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| Lost and found items from other railway companies’ connecting lines (interconnected services) | ||||||||||
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Osaka Metro and City Bus Information Call Center
| The Osaka Metro and City Bus Information Call Center provides information by phone or fax. Call for information about Osaka Metro and Osaka City Bus timetables, connections, trip times, service information, etc. |
| We also provide information via interpreter in three languages: English, Chinese and Korean. |
| Tel: | 06-6582-1400 | Fax No. | 06-6585-6466 |
| Note: We will record your call to ensure we have received your inquiry correctly. | |||
| Business Hours | 8:00 am to 9:00 pm | ||
| Regular Holidays/Closure | No Holidays | ||
| Note: Calls of a specialized nature and calls about opinions or wishes may be transferred or handed over to the responsible department. (Only on weekdays from 8:30 am to 5:30 pm) |
| The Osaka Metro and City Bus Information Call Center strives to improve quality and sets targets for response rates and waiting times. |
| Urgent inquiries outside the above business hours Osaka Metro Inquiries For inquiries outside business hours, call our 0570 NaviDial number: 0570-06-5871 * Hours: 5:00 am to 8:00 am and 9:00 pm to 11:00 pm |
| Osaka City Bus Inquiries Please visit your nearest Osaka City Bus Business Office (Click here for the list of Osaka City Bus business offices.) |
Email inquiries| Before contacting us... |
| Email inquiries are accepted via the Customer Contact online form. |
| Email inquiries are accepted via the Customer Contact online form. |
Note: Click the button below for comments and inquiries about Osaka City Bus.
(The button links to the online form on the Osaka City Bus website.)