Lost and found items on Subways and New Trams

Osaka Metro / City Bus Customer Center

Tel	050-3355-8208
Business Hours	8:00 am to 8:00 pm
Regular Holidays/Closures	No Holidays
Languages	Japanese, English, Korean and Chinese

Osaka Metro/City Bus Customer Center will ask you to choose the content of your inquiry in advance

via an interactive voice response. When your call is connected, please press the push-button [1] on your phone.

Note1:	Items found on Osaka City Buses, are held at Osaka City Bus business offices
Note2:	When you contact us, please give as much detail as possible including information about the train you took, your boarding routes, and the distinguishing features of your lost item.
Note3:	We will record your call to ensure we have received your inquiry correctly.
Note4:	The line may be busy and it may be difficult to get through depending on the time of your call.

How long and where lost and found items are held

The same day that an item has been handed in at a subway station, etc.

The Station Master's Office where the item was handed in.
Lost and found items that were handed in onboard a train or in a station building are held at the Station Master's Office where the item was handed in.

About 4 days from the next day that the item has been Handed in at a subway station, etc.

Osaka Metro Lost & Found Center
Lost and found items are collected from the Station Master's Office, etc. and held at the Lost & Found Center.
Note: Items handed in on Osaka City Buses, etc. are held at Osaka City Bus business offices

After the holding period

Nishi Police Station
Lost and found items are reported to Osaka Nishi Police Station.

Note1:	Inquiries about lost and found items are not received at station gates, platforms, or onboard trains.
Note2:	Umbrellas will be held at the Lost & Found Center for two weeks and then disposed of.

Osaka Metro Lost & Found Center

Address	1-1-17 Motomachi, Naniwa-ku, Osaka City 556-0016 Yotsubashi Line, Namba Sta. (Walkway outside Minami Gate)
Business Hours	8:30 am to 8:00 pm
Regular Holidays/Closures	No Holidays

Note1:	You are responsible for the public transport costs incurred in visiting the Lost & Found Center.
Note2:	The Lost & Found Center holds lost and found items that have been handed in at a subway station, etc. Lost items handed in onboard an Osaka City Bus, etc. are held at Osaka City Bus business offices.
Note3:	The Lost & Found Center holds items for about 4 days from the next day that the item has been handed in at a subway station, etc. The period that the item is held there may vary according to weather and traffic conditions. The period that the item is held there may vary according to the day of the week on which it is handed in.
Note4:	Be sure to bring proof of your identity(official document proving name and address). We may refuse to return a lost and found item if you do not bring some proof of your identity.

Lost and found items from other railway companies’ connecting lines (interconnected services)

Through services operate on the lines shown below, so items may be found or handed in at the through service destination. As well as inquiring at Osaka Metro, please check with the railway companies shown below.

Midosuji Line

Kita-Osaka Kyuko Line

Tel: 0570-002719

Sakaisuji Line

Hankyu Umeda Sta. Lost & Found Center

Tel: 06-6373-5226

Chuo Line

Kintetsu Lost & Found Line

Tel: 050-3536-3942

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